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Issue #1745      August 24, 2016

The real face of exploitation

I am a part time employee of a tourism resort and spa in South Australia. I would like let to let you know how the housekeepers are being exploited on a daily basis in this hospitality entity. Even though it is managed by one of the biggest hotel group of the world, namely the Accor group of hotels. However, employment rights are widely violated and abused due to lack of concern for the employees of the housekeeping department of this place.

First of all, the part time contract does not guarantee any fixed number of hours. Secondly, no break is given in the middle of the shift. The law says anyone who works more than six hours is entitled to get at least a 30 minutes break else the wage has to be triple. I have got no lunch break yet in my one year of continuous work there.

We are forced to work until we complete all rooms, apartments and villas we are allocated to clean, which can be from 10 to 16 in a day. The verbal abuse is very high too; immigrant workers are facing it on daily basis. The manager, Sue Dunbar, even does not bother to give someone prior notice of a call for work – any time of the day she can call for work and if someone refuses he or she gets rebuked and threatened the very next day.

The roster is being changed very often without consulting with the worker. The housekeeping manager keeps insisting workers check the roster before leaving, even though she changes the roster just before the shift starts at nine in the morning.

I am a hospitality worker with working experience in many other hotel chains like Starwood Hotels and Resorts Worldwide, Hyatt, The Park Hotels and Minor International but I have never seen a workforce so insulted, cheated, subjugated and exploited like this business run by Accor.

Today I am very happy and proud that I can expose their real face of exploitation in front of the entire work force of Australia and all of you concerned about your employment rights. At the same time we hope to take legal action against the management to stop this malicious act against their workers.


Next article – Fighting for qualified teachers in NSW jails

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